The Collections Specialist will be responsible for locating, communicating, and negotiating with customers regarding their delinquent accounts by mail, telephone, email, and other means. The Collections Specialist will be expected to collect payments, negotiate payment plans, resolve discrepancies, negotiate settlements, skip trace customers, arrange for the recovery of equipment, and deal with third parties including attorneys, recovery agents, insurance companies, and our internal staff.
Job Responsibilities
Make and take high volume of outbound calls and take high volume of inbound collection-related calls/emails regarding payments, account status, payoffs, and other customer service questions
Utilize various negotiation techniques and strategies to negotiate and collect payments and settlements on delinquent accounts
Exercise various skip tracing techniques and collection strategies to locate missing customers and equipment
Adhere to all local, state, and federal laws governing the debt collection industry
Accurately input and record all collections activities into a CRM system & Salesforce
Assist our asset recovery division with finding and arranging for pickup of equipment from defaulted leases
Interact with management regarding assigned portfolio of accounts
Assist in managing financed buyout collections
Perform other duties and responsibilities as assigned
Job Requirements
Excellent English Fluency
Bachelor’s degree or higher in related field
Strong customer service skills
Strong computer skills, Microsoft Office (Word, Excel, Outlook) Salesforce
Minimum of five years’ related work experience
Must be able to multi-task and prioritize workload
Possess a positive, energetic, and detail-oriented attitude
Ability to work well in a high-volume business environment
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